Returns Policy

Montys Beads understand that sometimes we all change our minds and are happy to receive returns along as our Terms and Conditions are met

  • We are happy to offer an exchange or refund for any full price item returned within 14 days of purchase. Please contact us as soon as possible if you wish to cancel or return an order. You can either ring us on 01392 413811 or contact us via secure message here. Please note our phone lines are only manned Tuesday-Saturday 10am-5pm
  • Items must be returned in the original packaging, unused and in a saleable condition, this includes beads being returned still attached to their existing strings. We do not accept returns of any custom made orders or earrings due to hygiene reasons
  • Please include your order details with the return, we recommend including the packing note or any written confirmation if a refund has been agreed via email for example.
  • You are responsible for the cost of returning goods and we recommend that you use registered or recorded delivery as the goods will remain your responsibility until we receive them. We can not accept liability for goods lost or damaged in transport.
  • Please return any items to: Montys Beads, Eastons Buildings, Little Castle Street, Exeter, Devon EX4 3PX