Legal Stuff

Below listed is all the legal stuff – Terms and conditions of Sale, Booking Policy, Privacy Policy etc.  Please read prior to placing an order with us.  In all cases we try to be completely fair and put you, our customer, first.

Monty’s Beads is a trading name for Monty’s Devon Ltd.  Our UK registered company number is 7100148 and our VAT number is GB 114676416

 

PRIVACY POLICY

Monty’s Beads has created this privacy policy to ensure safe browsing whilst logged on to our site.

We do not pass your personal data on to third parties. Excluded are our service partners, who need the transmission of data for the handling of your order. (e.g. parcel-service or bank). In these cases however the passing of data is limited to the necessary minimum. Your personal data will be used exclusively for processing your orders and to make possible a more comfortable purchase in our Shop. This site contains links to other sites so Monty’s Beads cannot be responsible for privacy practices or the content displayed on other sites.

Which information is stored ?

When you shop with us the following data is needed:
Your name and address, your e-mail address and your contact phone number.
We DO NOT store your payment details on the server, all credit card data is processed securely through PayPal or WorldPay.

PCI Compliance

The Payment Card Industry Data Security Standard (PCI DSS) was set up by Visa and MasterCard to standardise the security surrounding card payments. Every organisation that accepts payments by credit and debit card is required to comply with the rules set out in PCI DSS, no matter how small a business they are.

How is this data used?

Your personal data is used for the completion of your order.
Your e-mail address is needed to confirm that we have received your order and to keep you up to date on the status of your order. If you choose to receive our newsletter, it will be sent to your email address. You can activate and deactivate the newsletter at any time in your account. Your email address (like any other data) will not be passed on to third parties.

How is your data protected?

We use a secure transmission method – the “Secure Socket Layer” protocol. Your personal data is encrypted (128-Bit SSL encryption) before transmitted.  You are able to check this by yourself. Every time you enter an area of our shop were customer data is processed the small symbol of a lock will appear in the status line of your browser.

Monitoring of telephone calls and e-mails
Your telephone calls and e-mails to us may be recorded and monitored for quality control purposes.

Changes to the Privacy Policy

From time to time we may add new features to the website and enhance the level of service that we offer to you. This may lead to changes in how we collect and/or use your personal information. Any such changes will be notified to you either at the point any new personal information is collected or by us updating this Privacy Policy. Your subsequent use of this website or submission of personal information to us will be deemed to signify your acceptance to the changes.

Your questions and comments about our privacy policy are welcome please contact us via the form below.

 

Making A Purchase

Making a purchase couldn’t be easier with Monty’s Beads. Just browse our website and click on any items that you wish to buy and add them to the shopping cart. After you have finished your selection, click on “Checkout” and you will be asked for the few details that we need to be able to satisfy the order.

We try to ensure that all items on the website are in stock although inevitably sometimes we do run out of stock of some items. When we sell out of a product we will try our best to remove it from the website.

If in the exceptional circumstance that we take your order for an item, but run out of stock prior to your order being dispatched, we will remove the item from your order.

We accept Visa, Solo, Maestro, MasterCard, China Union Pay, Apple Pay, American Express google pay and PayPal

All goods remain the property of Monty’s Devon Ltd until paid for.

 

Shipping and Delivery

Shipping will be calculated on the weight of your order and the location shipped to.

 

Cancelling an Order

Under UK law, you have the right to cancel the contract for your purchase within 7 working days of delivery.

To cancel a contract please contact us via the contact form below within 7 days of receiving your goods. Please then write “CANCEL CONTRACT” on the back of your invoice. You are required to pay the cost of returning the items to us, please return to us at:

Monty’s Beads

Eastons Buildings

Little castle St.

Exeter

EX4 3PX

Please ensure you obtain proof of postage, preferably use a recorded-delivery service.

You consumer rights allow you to cancel the contract at any time up to 7 days after the goods have been received. If you have not received your goods but wish to cancel you must refuse any parcels which are sent to you. If you received free delivery for your order and cancel part of the order and the new total amount falls below the free delivery threshold then your refund will be issued less the corresponding postage for the new cost of the order.

All refunds will be made within 30 days of notification of cancellation.

 

Faulty Goods

If you find your goods to be faulty we will send you replacement goods at our cost. Please notify us or any issues within 28 days. We will ask you to return the faulty goods to us (at our cost) prior to our sending out replacements.

 

Return of Unwanted Goods

If you wish to return any products after receiving your delivery, you will need to pay the postage costs back to us. We will be happy to exchange the items within 28 days of your purchase. All goods must be returned in their original state and packaging.

 

Complaints Procedure

In the unlikely event that you have a complaint concerning an order through Monty’s Beads please contact us by using the form below or by telephone on 01392 413811. We will acknowledge receipt of your email within 2 working days. Your complaint will be personally dealt with, and you will be kept informed during all stages of the complaints procedure.

Please note that our telephone line is manned from 10:00am – 5:00pm Tuesday to Saturday.

 

Terms & Conditions of Lesson, Workshop and Course Bookings at Monty’s Beads

In our beading, PMC workshops and our silversmithing experience days – all the materials used are included in the price and you get to keep the jewellery that you make.  We also offer tea or coffee at no extra charge.

With all our silversmithing courses you pay the course fee and then at the end of the course you purchase the silver/stones needed to complete the project(s) made.  Buying of silver will be sold based on the silver price on the day bought.

Please note that when you book a course you are agreeing to and are bound by our terms and conditions.

 

Booking

Bookings of courses and workshops can be on our website, over the phone via credit or debit card or pop into the shop and pay by cash or card.  Full payment will be taken to secure your place.  Generally, we cannot accept cancellations or refunds for courses or workshops.

We will do our best to contact you a few days before the start date to recap on the date, time and any special requirements. If you wear glasses, don’t forget to bring them!

During the Course

Our classes take place on site in our beautiful workroom with friendly experienced tutors. We generally have a ratio of maximum six students to one tutor to ensure that everyone gets plenty of one to one attention.

Please always phone if you have any problems or questions  or if you think you are going to be late. Our number is 01392 413811 there is an answer phone on this line, so please persevere and you will get hold of us!

 

Cancellation & Refund Policy

Our classes are very popular and places are limited.  As such, we regret that if in any event you wish to cancel or do not turn up for a class we cannot offer any refund.  We may, however, be able to offer a transfer to a future date if you contact us more than 5 days before your booked date.

 

If we cancel a class

In an unlikely event we need to cancel a class you will be offered a full refund or an alternative date.  We will also always give you as much notice as possible but cannot be responsible for pre-booked travel or accommodation arrangements.

 

Statutory Rights

None of the above affects your statutory rights.

 

Disclaimer

The content of our website and all the information given to you by Monty’s Devon Ltd is for your general use and information only. We reserve the right to change these terms and conditions at any time. Any such changes will take effect from the moment that they are posted and it is your responsibility to check the terms and conditions each time you visit and your continued use of our goods and services will signify your acceptance of our latest terms and conditions.

 

ACCESSIBILITY STATEMENT

We are making efforts to ensure that we don’t exclude any users.
E.G.

  • We try to use clear and simple language.
  • We use alternative text for all our images.
  • The HTML we produce conforms to the standard: XHTML 1.0 Transitional.
  • We have tested the colours we use in the design for contrast.
  • We try to publish all our text content as accessible HTML rather than in other formats such as PDF.

Please contact us if you have any questions, if you are having difficulties using the site, or would like to know more about what we are doing to make our websites accessible.

 

 

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